Booking & cancellation policies
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Turner Holiday Park
Chalet booking and cancellation policies
| Deposit / Payment Policy | Cancellation Policy | |
|---|---|---|
| Low-Mid Season: Includes: May-August September to 15 December | First Night deposit per chalet is required at the time of booking. Full payment due 7 days before arrival. | Free Cancellation if more than 7 days notice given First Night Deposit is non refundable if less than 7 days notice is given **No Show: Full payment/No Refund |
| High Season: From: 15 December to 30 April All Long Weekends | First Night non-refundable/non transferable deposit is required at time of booking Full payment 30 days prior to arrival. | Cancellation with more than 30 days’ notice given: Full refund less first night non-refundable deposit. If the booking is cancelled, the deposit is not transferable to another booking or future bookings. Cancellation within 30 days of arrival – no refund. * * Where the chalet is successfully rebooked, the rebooked portion may be eligible for a refund on a per-day basis. Any refund will be calculated according to the guest numbers of the replacement booking, up to a maximum of the original booking guest numbers, and will be subject to deduction of the non-refundable deposit. **No show – Full payment / No refund. |
| **Important Note: | ** A 'No Show' means a confirmed reservation where the guest fails to check in on the scheduled arrival date and has not provided notice of cancellation to the Holiday Park by 12:00pm on the day immediately preceding the arrival date. In such circumstances, the reservation will be deemed a 'No Show' and subject to applicable charges in accordance with this Policy. |
Additional Information
- Management reserves the right to change chalet allocation if necessary
- A booking will not be confirmed until a deposit is received and receipted
- A guest may only have 1 Booking in their name for the same stay period
- All long weekends and peak season: minimum 3 nights
- Easter: minimum 4 nights
- Rest of Year Min 2 Night Stay
- Check in: from 2pm onwards
- Check out: by 10am at the latest
Turner Holiday Park & FLINDERS BAY HOLIDAY PARK
Site booking and cancellation policies
(Important Note: Effective 1st September 2026. Applicable to all NEW bookings made from this date and existing booking arrivals from 15th December 2026)
| Deposit / Payment Policy | Cancellation Policy | |
|---|---|---|
| Low Season: Includes: June, July & August | First night deposit per site is required at the time of booking. Balance payable on arrival. | Free cancellation up until 12:00pm on day of arrival, after which time the first night deposit is non-refundable. |
| Mid Season: Includes: September to 15 December & May | First night deposit per site is required at the time of booking. Full payment 7 days before arrival. | First night deposit is non-refundable if less than 7 days notice given. **No show: Full payment / No refund. |
| High Season: From: 15 December to 30 April All Long Weekends | $100 non-refundable/non transferable deposit per site is required at the time of booking. Full payment 30 days prior to arrival. | Cancellation with more than 30 days’ notice given: Full refund less $100 non-refundable deposit. If the booking is cancelled, the deposit is not transferable to another booking or future bookings. Cancellation within 30 days of arrival: No refund. * * Where the site is successfully rebooked, the rebooked portion may be eligible for a refund on a per-day basis. Any refund will be calculated according to the guest numbers of the replacement booking, up to a maximum of the original booking guest numbers, and will be subject to deduction of the non-refundable deposit. **No show: Full payment / No refund. |
| **Important Note: | ** A 'No Show' means a confirmed reservation where the guest fails to check in on the scheduled arrival date and has not provided notice of cancellation to the Holiday Park by 12:00pm on the day immediately preceding the arrival date. In such circumstances, the reservation will be deemed as a No Show and subject to the applicable charges in accordance with this Policy. |
Additional Information
Management reserves the right to change site allocation if necessary
A guest may only have 1 Booking in their name for the same stay period
A booking will not be confirmed until a deposit is received and receipted
All long weekends and peak season: minimum 3 nights
Easter: minimum 4 nights
Check in: from 12pm onwards
Check out: by 10am at the latest
Turner holiday park & Flinders Bay Holiday Park
Site booking and cancellation policies
(Applicable to booking arrivals made for the 2026/27 Mid Season prior to 1st September 2026)
| Deposit / Payment Policy | Cancellation Policy | |
|---|---|---|
| Mid Season: Includes: May, September to 15 December | $50 deposit per site is required at the time of booking. Full payment due 7 days before arrival. | Free cancellation if more than 7 days’ notice is given. $50 deposit is non-refundable if less than 7 days’ notice is given. No show: Full payment / No refund. |
Additional Information
Management reserves the right to change site allocation if necessary
A guest may only have 1 Booking in their name for the same stay period
A booking will not be confirmed until a deposit is received and receipted
All long weekends and peak season: minimum 3 nights
Easter: minimum 4 nights
Check in: from 12pm onwards
Check out: by 10am at the latest.
Peak season rebooking policy
(15th December - 30 April)
Priority Rebooking for Checked-In Guests
Guests who have checked in and completed their stay may rebook the same site for the same dates in the following year, subject to a minimum stay of four (4) nights.
- Deposit Requirement
A deposit is required prior to departure:- $100 per site, or
- First night’s tariff per chalet.
Deposits are non-refundable and non-transferable.
- Final Payment
The remaining balance is due 30 days prior to arrival. A reminder email will be sent before the due date; however, it remains the guest’s responsibility to ensure payment is received by the due date to avoid cancellation of the booking. - Changes to Bookings
Requests to amend bookings will be considered, but cannot be guaranteed, and must be submitted no later than 30 days prior to arrival. - Name Transfer Requests
If a guest is unable to utilise their booking and wishes to transfer it to another person, the original guest must complete and submit a ‘Name Transfer Request Form’ no later than seven (7) days prior to arrival. Please email kaya@yiradjinda.com.au to obtain a copy of the form for completion.
Important Note: A ‘Name Transfer Request’ will only be considered where an existing booking is in place and a deposit has been paid.
Upon approval:
- The original Guest’s booking will be cancelled.
- The deposit ($100 per site or first night’s tariff per chalet) will be retained and is non-refundable and non-transferable.
- A new reservation will be created for the same site and booking dates in the new guest’s name, and the full applicable tariff will apply.
- The new Guest will be eligible to rebook for the following year, provided the booking is for four (4) nights or more.
- The original guest has no entitlement to rebook the site for the following year and will be subject to availability and standard booking conditions applicable to all prospective guests at the time of booking.
- Any future transfer requests will require a new ‘Name Transfer Request Form’ to be submitted.
- Cancellations
Deposits are forfeited upon cancellation and cannot be transferred to another booking or applied as a credit for future stays. - Identification Requirements
Valid photo identification is required at the time of check-in. - Easter / April School Holiday & Long weekend bookings receive priority and are subject to yearly date changes